Refund Policy

Refund and Cancellation Policy For Our Services:

At Toffee Media, we are committed to delivering high-quality digital marketing services to our clients. Our refund and cancellation policy is designed to ensure a clear understanding of our processes while maintaining fairness to both parties. Please read the terms below carefully before availing of our services.

Refund Policy
1. Eligibility for Refunds
Refunds are provided only under the following conditions:

>Services are not delivered as agreed upon in the initial contract.
>Deliverables fail to meet the outlined requirements or agreed timelines due to our negligence.
>Any other situations explicitly outlined in the service agreement.

2. Non-Refundable Circumstances

Refunds will not be issued under the following conditions:
>Services have already been completed as per the contract.
>The client changes their mind after the project has commenced.
>Delays or issues caused by client-side communication or incomplete feedback.

3. Refund Process
Refund requests must be submitted within 2 days of service completion.

Refunds, if approved, will be processed within 2 business days.

Cancellation Policy

1. Service Cancellation by Client:

>Clients may cancel ongoing services by providing a written notice at least 2 days before the next billing cycle.
>In the case of prepaid services, cancellations will be subject to a pro-rata adjustment or as defined in the service agreement.

2.Service Cancellation by Toffee Media

We reserve the right to cancel services due to non-payment, lack of communication, or breach of contract by the client.

A notice will be provided to the client before cancellation.
3. Impact of Cancellation:
>Upon cancellation, access to services, tools, or campaigns managed by Toffee Media will be terminated.
>Clients are responsible for securing any deliverables completed prior to cancellation.

Amendments

Toffee Media reserves the right to modify this policy at any time. Changes will be communicated to clients in advance and published on our website.

For further assistance regarding refunds or cancellations, please contact our support team at toffeemedia84@gmail.com or 8368409661.

This policy ensures transparency and sets expectations, fostering a professional and fair relationship between our business and our clients.