1. Overview
As a provider of digital marketing services, our offerings consist primarily of intangible deliverables such as reports, strategies, campaigns, and digital content. This section outlines our policies for the delivery of these services to ensure clarity and satisfaction.
2. Delivery of Services
Digital Delivery: All services are delivered electronically via email, project management tools, or other mutually agreed platforms. This includes strategy documents, performance reports, and creative assets.
Delivery Timeline: Delivery times are project-specific and outlined in the service agreement. Standard delivery timelines include:
>Initial consultations and audits: 3–5 business days after agreement.
>Campaign assets (e.g., ads, posts): 7–14 business days after project start.
>Reports and analytics: Monthly, or as specified in the service agreement.
Communication During Delivery:
Clients are kept informed about progress through regular updates, as defined during the project initiation phase.
3. Access to Digital Platforms
Client Accounts:
If your service requires access to third-party platforms (e.g., social media accounts or advertising dashboards), we will request login credentials securely.
Deliverables Integration:
Completed assets are uploaded to your designated platforms or sent via secure file-sharing systems.
4. Revisions and Approvals
Revisions Policy:
Deliverables require client approval before final deployment. Feedback timelines are established at the project’s outset to ensure timely completion.
5. Non-Delivery Policy
Non-Delivery Causes:
Failure to provide required information or approvals from the client.
Unforeseen technical or platform-related issues, which will be promptly communicated.
Resolution:
In the rare event of non-delivery, we will work to resolve the issue promptly, including refunds or rescheduling if necessary, as outlined in our terms and conditions.
6. Support After Delivery
Post-Delivery Assistance:
We offer post-delivery support for a predetermined duration to address any concerns or adjustments. This duration will be stated in the service agreement.
Ongoing Services:
For clients opting for ongoing services, deliverables such as performance reports and updated content will be provided as per the agreed schedule.
7. Contact Information
For inquiries about delivery or to resolve issues related to your service, please contact us:
Email: toffeemedia84@gmail.com
Phone: 8368409661 -
Business Hours: 9AM TO 7PM
This policy ensures transparency in the delivery of our digital marketing services, prioritizing client satisfaction and efficient service execution.
Thank you for choosing ToffeeMedia